Terms & Condition

 

Welcome to Wellbeing Gonggan.com. Please read these Terms & Conditions of use carefully before using our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

 

• Amendment of Terms

We may change these Terms & Conditions at any time. Each time you use  you are agreeing to the terms and conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.

 

• Shipping

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International Orders (in Korea)

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Flat Shipping fee: NZ$15

 

Orders in Korea are shipped via ACI Express a partnership with our company, and they provide a track of the entire delivery process when the ordered products passed The Korean Custom via the POST delivery system.    

 

The expected delivery time is 5-10 days from the day after the order is completed, and 10-14 days for remote regions.

 

• International Orders (Outside of Korea)

 

We do not provide this service at the moment. 

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Wellbeing Gonggan Limited is open 5 days a week, Mon-Fri. All orders placed over the weekend will be processed the next working day.

 

• International shoppers

Import duties, taxes and costs are not included in the item price or shipping cost. This part is the buyer's responsibility. If you would like to know the additional cost before purchasing, please contact Customs.

 

• Instructions for using cookies

A cookie is a small piece of text used to store information in a web browser. Cookies are used to store and receive identifiers and other information from computers, mobile phones, and other devices. Other technologies, such as data stored on a web browser or device, identifiers associated with devices, and other software, are also used for similar purposes. All of these technologies are called "cookies."

 

We use cookies to provide services and features and improve the user experience. This cookie, used by our web hosting company wx and facebook's ad analysis tool, is used to provide customized information for customers visiting our homepage.

Learn more about this in more detail

Learn how to delete cookies here.

 

• Privacy policy

Wellbeing Gonggan Limited is committed to protecting your privacy as an online visitor to our website. We do not store your information on our server. We use the information we collect about you to maximize the services that we provide to you. You may change your details at any time by advising us.

 

Wellbeing Gnggan Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the information stored on this Site are absolutely secure. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.

 

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Wellbeing Gonggan Limited copyright, trademarks and other legal rights.

 

• Security policy

All information received from customers is stored in our web hosting company, WIX. WIX implements security measures designed to protect the personal information you provide to us with physical, electronic and procedural measures. As such, WIX provides secure HTTPS access for most services, and the sensitive payment information (such as credit card numbers) sent by WIX is periodically protected by industry standard SSL/TLS encryption connections. 

 

• Cancellations and Refund policy

We will give a full refund if the goods are not in an acceptable quality; you must contact us within 24 hours of arrival either by phone or email.

We recommend you check the contents of your parcel prior to signing the courier.

Please include a photo when you notify us of damaged items. 

If you receive a refund, you will receive a full refund via PayPal, excluding postage.

We do not accept cancellations once your order has been handed to our courier for delivery.

We do not refund for change of mind returns. 

 

• Payment

The payment method on your order is available in various ways that PayPal supports, including your credit card. All transactions are processed in New Zealand dollars and may be subject to currency exchange charges.

 

• Pricing

All prices on our website are represented in New Zealand dollars (NZ$) and include New Zealand goods and services tax (GST).  All prices are correct at time of publication; however, we reserve the right to alter our prices for any reason at any time.

 

• Disclaimer

We will not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to (or inability to access) our website.  This includes viruses alleged to have been obtained from our website, your use of (or reliance on) any of the information or materials available on our website, regardless of the type of claim or the nature of the cause of action.

Consumers must review their order carefully prior to submitting. Once the order is submitted, no changes or cancellations can be made. That includes address changes on orders and re-shipments for orders shipped to an incorrect address entered by the customer. 

 

• Legal jurisdiction

This shopping mall is located in New Zealand and is under New Zealand legislation. This site is designed for Koreans living in the world including Koreans, New Zealanders and others.

 

• Complaints

If you have any complaints about the service, please contact us here.