FAQ

📦 Shipping

 

Q1. Do you offer both domestic and international shipping?

A. Yes, we ship both domestically and internationally. Shipping terms and delivery times may vary depending on the destination, so please refer to the details provided during checkout.

 

Q2. When is free shipping available?

A. Free shipping may apply to certain products or order amounts. If a free shipping promotion is active, relevant information will be shown on the product page or during checkout.

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Q3. How are weight-based and volume-based shipping fees calculated?

A. If a package exceeds the standard weight or volume limits, additional shipping charges may apply. These fees are calculated automatically based on our shipping partner’s rates and are displayed before payment.

 

Q4. What is flat-rate shipping?

A. Flat-rate shipping offers a fixed delivery fee regardless of the number or size of products in your order—an ideal option for multiple-item purchases.

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🔄 Exchanges & Returns

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Q5. What should I do if there’s an issue with my product?

A. If your item arrives damaged, defective, or incorrect, please contact our customer service within 24 hours of delivery with clear photos of the issue. We’ll guide you through the next steps promptly.

 

Q6. Can I return or exchange an item if I change my mind?

A. We kindly ask for your understanding that we do not accept returns or exchanges due to change of mind. Please review product details carefully before placing your order.

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🌍 Import Duties & Customs Allowances

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Q9. Are there any duty-free limits or customs regulations I should be aware of?

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A. Yes. All customers are responsible for confirming and complying with their country’s customs regulations before placing an order. Import duties, taxes, and quantity restrictions vary by destination and must be reviewed at the customer’s discretion.

For example, in South Korea, the current duty-free limit is USD $150 per person per day. If multiple shipments arrive on the same day and the total exceeds this threshold, customs authorities may request supporting documents such as purchase receipts for each order. Any penalties or disposals due to exceeding import limits are the customer’s responsibility.

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